Warranty Policy

Streamingpods Warranty, Return & Exchange Policy

At Streamingpods, we take pride in delivering premium-quality office sound pods designed for lasting performance and user satisfaction. This policy outlines our coverage for warranties, returns, and exchanges to ensure transparency and peace of mind for our customers.

🔧 Limited Warranty Coverage

Streamingpods offers a 5-Year Limited Warranty from the date of delivery on specific components of your office sound pod. This warranty covers defects in materials or workmanship under normal use, including:

✅ Covered Components:

  • Electrical parts: Fans, LED lighting, power modules, outlets
  • Mechanical hardware: Hinges, handles, door closers, ventilation grilles
  • Structural components: Covered when issues arise under normal use and without signs of external impact, modification, or mishandling

If a covered part fails during this period, Streamingpods will ship a replacement component free of charge.

🔎 Structural coverage applies when material deformation occurs while the unit remains stationary and in regular use.

⚙️ 30-Day Defective Part Guarantee

For any part found to be defective within the first 30 days of delivery, we will:

  • Cover 100% of replacement part and shipping costs
  • Provide clear installation instructions or remote support
  • Expedite shipping to minimize disruption

📌 Warranty Eligibility Requirements

To ensure your product remains covered under warranty:

  • The pod must be installed per Streamingpods' instructions
  • The unit must remain in its original assembly (structural changes may void coverage)
  • No unauthorized repairs or modifications should be made
  • Original proof of purchase and product serial number must be available

🚫 What Is Not Covered

The warranty will be void if the product is subjected to any misuse, mishandling, or conditions outside of its intended use. This includes, but is not limited to, the following circumstances:

  • Non-Streamingpods branded hardware or software
  • Third-party equipment or furniture added to the pod
  • Damage from misuse, improper assembly/disassembly, or unauthorized repairs
  • Environmental damage (fire, flooding, outdoor exposure, etc.)
  • Wear and tear (fabric fading, scratches, cushion softness, etc.)
  • Electrical faults caused by non-certified personnel
  • Use of improper cleaning products or methods
  • Modifications made
  • Natural inconsistencies (e.g., wood grain patterns, glass bubbles)
  • Pre-owned or rented units
  • Damage during transport by non-approved carriers
  • Force majeure events (e.g., earthquakes, storms, war, etc.)
  • Use of pod components beyond their intended capacity or load limits

🧾 Your Responsibilities

To receive warranty service, the customer must:

  • Provide valid proof of purchase
  • Follow Streamingpods’ service and diagnostic instructions
  • Complete any final assembly or part reattachment if required

🔄 30-Day Return & Exchange Policy

We offer a 30-day return and exchange window, starting from the date of delivery, for items confirmed to be defective or damaged.

✅ Eligibility:

  • Product must be unused, in original packaging, with tags intact
  • A valid proof of purchase must be provided
  • Photo or video evidence of the issue is required for review

🔁 Resolution Steps:

  1. First response: We will attempt to resolve the issue by sending replacement parts
  2. If unresolved: A full exchange or refund will be offered
  3. Shipping: For valid claims, all shipping costs (return & replacement) are covered by Streamingpods
  4. Note: Returns due to buyer’s remorse are not eligible for refund

📝 If the issue cannot be fixed and the customer prefers a return, we will cover return shipping and handle the process. Please contact us at marketing@streamingpods.com.

🚫 Non-Defective Returns

For returns not related to defects or damage will be evaluated on a case-by-case basis, but the following conditions apply.

  • A 15% restocking fee applies
  • The customer is responsible for return shipping costs

📨 How to Request a Return or Exchange

To initiate a return or exchange:

  • Contact us at marketing@streamingpods.com
  • Once approved, we will provide:
    • A prepaid return shipping document (if applicable)
    • Step-by-step return instructions

⚠️ Unauthorized returns will not be accepted. Please contact us before returning any items.

📦 Damaged or Incorrect Deliveries

Please inspect your order upon delivery. Contact us immediately at marketing@streamingpods.com if:

  • You receive the wrong item
  • The item arrives damaged
  • You identify a defect

Our team will quickly assess the issue and work to resolve it.

🤝 Our Commitment

At Streamingpods, we are committed to ensuring that your experience is seamless and your investment is well-supported. Our warranty and return policies are designed to be fair, clear, and responsive — because your satisfaction is our priority.

If you have any questions, please contact us at:

📧 marketing@streamingpods.com
📞 510-996-1134